Shipping

Shipping Info

All orders are shipped via FedEx or TNT unless otherwise specified. In-stock orders are shipped within 24-48 hours. Weekend order could take 72 hours to ship.

Sometimes there are partial shipments, meaning that the products you ordered will come in different boxes with different tracking information. In those cases, we will notify you ALL the tracking information you need to track your order.

Country/Region

Shipping Time (Bar customs delay)

North America

 

United States

6-8 business days

Canada

6-8 business days

Asia

 

Hong Kong

5-6 business days

Taiwan

5-6 business days

Japan

5-6 business days

Oceania

 

Australia

6-8 business days

Europe

 

Germany

6-8 business days

United Kingdom

6-8 business days

Italy

6-8 business days

Poland

6-8 business days

Czech Republic

6-8 business days

France

6-8 business days

Spain

6-8 business days

Netherlands

6-8 business days

Austria

6-8 business days

Belgium

6-8 business days

Denmark

6-8 business days

Luxemburg

6-8 business days

Finland

6-8 business days

Croatia

6-8 business days

Slovakia

6-8 business days

Slovenia

6-8 business days

Monaco

6-8 business days

Bulgaria

6-8 business days

Estonia

6-8 business days

Latvia

6-8 business days

Romania

6-8 business days

Lithuania

6-8 business days

Hungary

6-8 business days

Greece

6-8 business days

Ireland

6-8 business days

Sweden

6-8 business days

Portugal (excl. Azores and Madeira Island)

6-8 business days

Switzerland

6-8 business days

Return + Exchange Policy

If You Receive A Damaged Or Incorrect Item: Please email david@pupupula.com within 15 days of the invoice date. We will arrange for FedEx or TNT to pick up the item in its original packaging and email you a tracking number after the item is picked up. Upon receipt of the damaged or incorrect item, we will send out a new item immediately (unless it is back-ordered, in which case we will contact you). All returns must be received in our warehouse within 30 days of the invoice date in order to receive a replacement.

If You Are Not Happy With The Item You Ordered: Please let us know by emailing david@pupupula.com within 15 days of the invoice date. We will arrange for FedEx or TNT to pick up the item in its original packaging and email you a tracking number after the item is picked up. Upon receipt of the item, we will credit your account the original purchase price (less shipping). Please note: For returned items originally ordered with free shipping (returned for any reason other than damages), shipping charges will be deducted from the refund issued.

For all returns, please mark the box “ATTENTION RETURN DEPT.”

We will not accept returns that arrive back to our warehouse more than 30 days from the invoice date.